Privacy Policy

GovernTerms Ltd is the data controller for personal data collected through this website and in connection with our commercial assurance services. We are registered in England and Wales.

If you have any questions about this policy or how we handle your personal data, please contact us at [email protected].

We may collect the following categories of personal data:

Contact information, your name, email address, job title and organisation, provided when you complete a contact form, book a commercial review or request a demo.

Communications, the content of messages you send us through our website forms or by email.

Usage data, information about how you use our website, including pages visited, time spent on pages, and referring URLs, collected via cookies and analytics tools.

Technical data -your IP address, browser type and version, device type, and operating system.

We use your personal data for the following purposes:

To respond to your enquiries and provide the services you have requested.

To arrange and conduct commercial reviews, demonstrations and consultancy engagements.

To send you information about our services where you have requested it or where we have a legitimate interest in doing so.

To improve our website and services through analysis of usage data.

To comply with our legal and regulatory obligations.

We process your personal data on the following legal bases: performance of a contract or pre-contractual steps; our legitimate interests in operating and improving our business; compliance with a legal obligation; and, where required, your consent.

Our website uses cookies to improve your experience and to help us understand how visitors use the site. Cookies are small text files stored on your device.

Strictly necessary cookies are required for the website to function and cannot be disabled.

Analytics cookies are used to collect anonymous information about how visitors use our website. These cookies are only set with your consent.

You can manage your cookie preferences through the cookie banner displayed when you first visit our website, or by adjusting your browser settings.

We use a small number of trusted third-party services to operate our website and business. These may process your personal data on our behalf:

Hosting and infrastructure providers, to host our website and store data securely within the United Kingdom.

Analytics providers to help us understand website usage (subject to your cookie consent).

Communication tools to manage enquiries and correspondence.

We do not sell your personal data to third parties. We require all third-party processors to handle your data in accordance with UK data protection law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Enquiry and contact form data is retained for up to 3 years from the date of last contact.

Client engagement data is retained for up to 7 years to meet our legal and contractual obligations.

Website analytics data is retained in aggregated, anonymised form.

When personal data is no longer required, we delete or anonymise it securely.

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

The right to access — you can request a copy of the personal data we hold about you.

The right to rectification — you can ask us to correct inaccurate or incomplete data.

The right to erasure — you can ask us to delete your personal data in certain circumstances.

The right to restrict processing — you can ask us to limit how we use your data.

The right to data portability — you can request your data in a structured, machine-readable format.

The right to object — you can object to our processing of your data where we rely on legitimate interests.

Rights related to automated decision-making — we do not make solely automated decisions that have a legal or similarly significant effect on you.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All data is encrypted in transit and at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, notify you directly.

We store and process personal data within the United Kingdom. We do not transfer personal data outside the UK without your explicit consent or without ensuring that appropriate safeguards are in place in accordance with UK data protection law.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the last updated date at the top of this page when we do so. We encourage you to review this policy periodically.

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us:

Email: [email protected]  Landline: 01138731307

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal data. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.