Privacy Policy

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1. Who We Are

GovernTerms Ltd

Company number: 16956084

Email: enquiries@governterms.com

We are the data controller for the personal data described in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

• Name
• Job title
• Organisation name
• Email address
• Telephone number
• Any information you provide when contacting us or requesting a demo, pilot, or support

b) Website usage information

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website

This information is collected using cookies and similar technologies.

c) Service-related data

Where our services are used by organisations:

• User account details (name, email, role)
• Audit and activity logs relating to user actions within the system

We do not require or process patient data.

3. How We Use Your Information

We use personal data for the following purposes:

• To respond to enquiries and requests
• To provide access to our services
• To manage user accounts and support requests
• To improve our website and services
• To meet legal, regulatory, and contractual obligations

We only process personal data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have given explicit consent
• Contract – where processing is necessary to deliver services
• Legitimate interests – for business operations, security, and service improvement
• Legal obligation – where required by law

5. Data Sharing

We do not sell personal data.

We may share data only where necessary with:

• Cloud hosting providers
• Security and infrastructure providers
• Professional advisers (legal, accounting)
• Public authorities where legally required

All third parties are required to protect data in line with GDPR.

6. Data Storage and Security

• Data is stored within secure cloud environments
• Access is restricted using role-based controls
• Industry-standard security measures are applied
• We follow best practice aligned with Cyber Essentials requirements

7. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: up to 24 months
• Account data: for the duration of the contract
• Audit logs: retained in line with organisational requirements

Data is securely deleted when no longer required.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data
• Restrict or object to processing
• Request data portability

Requests can be made by emailing enquiries@governterms.com.

9. Cookies

Our website may use cookies to improve user experience and analyse usage.

You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle data, please contact:

📧 enquiries@governterms.com